Maximum Available Minutes is measured from when the Tenant has been deployed and its associated roles have been started resultant from action initiated by Customer to the time Customer has initiated an action that would result in stopping or deleting the Tenant. 1.3 Last updated: November 2016
We guarantee that at least 99.99% of the time Front Door Service will respond to client requests and deliver the requested content without error. "Customer" refers to the organization that has entered into the Agreement. For a claim related to Microsoft Azure, we must receive the claim within two months of the end of the billing month in which the Incident that is the subject of the claim occurred. "Service Credit" is the percentage of the monthly service fees for the affected Service or Service Resource that is credited to Customer for a validated Claim. Monthly Recovery Time Objective: The Monthly Recovery Time Objective for a specific Protected Instance configured for On-Premises-to-Azure replication in a given billing month is four hours for an unencrypted Protected Instance and six hours for an encrypted Protected Instance. "External Connectivity" is bi-directional network traffic over supported protocols such as HTTP and HTTPS that can be sent and received from a public IP address. “Cool Access Tier” is an attribute of a Blob Storage Account indicating that the data in the account is infrequently accessed and has a lower availability service level than data in other access tiers. Monthly Uptime Percentage is represented by the following formula: Monthly Uptime % = (Maximum Available Minutes-Downtime) / Maximum Available Minutes. Published at DZone with permission of Christopher Sam K. The “Service Credit” is the percentage of the applicable monthly service fees credited to customers following claim approval. One hour will be added to the monthly Recovery Time Objective for each additional 25GB over the initial 100GB Protected Instance size. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. Different services have different SLAs. This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of your Microsoft volume licensing agreement (the “Agreement”). 3) The GET operation will retrieve the file through the CDN Service, by requesting the object from the appropriate Azure domain name hostname. Service Credits Service Credits are your sole and exclusive remedy for any performance or availability issues for any Service under the Agreement and this SLA. In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. Release notes: Added ‘X 100’ to the monthly uptime availability formula to fix a typo. Customer must select a set of agents from the measurement system’s list of standard agents that are generally available and represent at least five geographically diverse locations in major worldwide metropolitan areas (excluding PR of China).
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